Reciprocal golf survey

How does your club run its reciprocals?

Many golf clubs offer reciprocal arrangements, but running them often means emails, letters of introduction, manual checks and repeated follow-ups.

We are researching how clubs manage reciprocal play today, where the administrative effort lies, and how it could work better for club staff and members. Your answers will shape The Reciprocal, a platform we are developing to help clubs manage their existing arrangements while keeping full control over their own conditions.

Contact details are optional, and completing the survey does not commit your club to anything.

Thank you for sharing your experience.
Jeroen Korving and Leonard van Nunen

How we handle your answers: see our privacy policy.

All questions on one page

JavaScript is off, so the survey is shown as one page. Answer the questions and send them with the button at the bottom.

About your club

1. What is the name of your golf club?

What is the name of your golf club?

About your club

2. Which country is your club located in?

Which country is your club located in?

About your club

3. What is your role at the club?

Club manager / General manager Club secretary / Secretary manager Membership / Administration Golf operations / Professional shop Committee / Board member Other

If "Other": please specify

About your club

4. Approximately how many reciprocal or affiliate partner clubs does your club have?

None 1–5 6–15 16–30 31–50 More than 50 We take part in a network or scheme, but I do not know the number

How reciprocals work today

5. Roughly how many visitors from partner clubs play at your club per month?

0 1–5 6–20 21–50 51–100 More than 100 Don't know

How reciprocals work today

6. Roughly how many of your own members play at partner clubs per month?

0 1–5 6–20 21–50 51–100 More than 100 Don't know

How reciprocals work today

7. How are reciprocal arrangements managed at your club?

Select all that apply.

Emails and individual correspondence Letters of introduction A spreadsheet or internal document A list or PDF on our website Our club management or tee-sheet system A dedicated reciprocal platform A third-party network or association Mainly through staff knowledge and personal contacts Other

If "Other": please specify

How reciprocals work today

8. How do you verify that a visiting golfer is entitled to reciprocal benefits?

Select all that apply.

Letter of introduction Membership card Handicap certificate Confirmation from the member's home club Online booking or network verification Staff recognition or existing contacts We do not have a consistent verification process Other

If "Other": please specify

The administrative effort

9. Roughly how much staff time does your club spend on reciprocal play per week, in total?

Less than 1 hour 1–3 hours 3–8 hours 8–20 hours More than 20 hours Don't know

The administrative effort

10. Where does that time mostly go?

Select up to 3.

If "Other": please specify

The administrative effort

11. How would you describe the experience for your members?

Straightforward and well organised Generally good, but it depends on the partner club Too much paperwork or back-and-forth Hard to find accurate conditions or the right contact Members sometimes give up and do not use the benefit We do not have enough information to judge

The administrative effort

12. If you could improve one thing about how reciprocals are managed, what would it be?

Optional

If you could improve one thing about how reciprocals are managed, what would it be?

Could The Reciprocal help?

The Reciprocal is a platform we are developing to help clubs run the reciprocal arrangements they already have. It offers:

every partner club on a map and searchable list, on your own website;
clear terms per partner, set by your club and shown to members the same way every time;
online requests, which the host club approves or declines from a link in an email, without letters of introduction;
automatic follow-up of unanswered requests.

In development: insight into how members use each partner, and a way to find clubs that are open to new arrangements.

Could The Reciprocal help?

13. Which improvements would be most valuable to your club?

Select up to 3.

If "Other": please specify

Could The Reciprocal help?

14. Would your club be interested in a demonstration or in joining the pilot programme?

Yes, we would like to discuss becoming a pilot club Possibly, we would like to see a demonstration first Interested in the concept, but not ready to take part No, not at this stage

Your contact details

Would you like to hear from us?

Everything on this page is optional. Leave it empty to send your answers without your name and email address.

Your name

Your job title

Your email address

Send me a summary of the survey results You may contact me about The Reciprocal

We use your details only for The Reciprocal and never share them with third parties. See our privacy policy.

Thank you for your answers.

Your experience helps us build something that genuinely saves clubs time.

Back to the home page

Thank you.

This survey is about clubs with reciprocal or affiliate arrangements, so we have no further questions for you. If your club is thinking about starting reciprocal arrangements, we would be glad to hear from you.

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